Refund Policy

At Snore-mag, we strive to provide you with the best shopping experience possible. If you are not completely satisfied with your purchase, we're here to help. Please review our return policy below:

Eligibility for Returns

  1. Items can be returned within 30 of receiving your order.
  2. Products must be in their original condition, unused, and in the original packaging.
  3. Certain items such as personalized, hygiene-related, or sale items are non-refundable.

Process for Returns

  1. Contact Us: Reach out to our customer service team at [Email Address] with your order number and details of the item(s) you wish to return.
  2. Approval: Once your return request is approved, we will provide the return address and further instructions.
  3. Shipping: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.

Refunds

  1. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 15 business days, and the amount will be credited to your original payment method.
  3. Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

We do not offer direct exchanges. If you need a different product, return the original item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 15 of delivery. Provide photos of the item and packaging for a resolution.

Non-Returnable Items

Certain types of items are not eligible for returns, including:

  • Items marked as "Final Sale."
  • Products that have been used, washed, or altered.

For additional questions, please email us at [Email Address].

We reserve the right to refuse returns that do not meet the above criteria.